Attention CUPE 104 Members:
Overpayment Recovery Letters from Treasury Board
Treasury Board has launched a project to recover overpayments caused by the Phoenix pay system. Under the Crown Liability and Proceedings Act, the government has a six-year limitation period to initiate debt recovery. As this deadline approaches, the employer is rushing to issue repayment letters.
If You Receive a Recovery Letter:
– Do not respond immediately. Contact your chair right away to file a grievance.
– If the recovery is for overpayments older than six years, the government should not be demanding repayment—but they are sending letters anyway.
What You Should Do:
Respond to the notice by the deadline stated in the letter.
– Do NOT select Option 1 in Annex B if you wish to challenge the recovery, as this acknowledges the overpayment.
– Request additional information or records if you cannot verify the accuracy of the overpayment.
If you receive a letter, reach out to your chair immediately for guidance and support.