News

This week, we are celebrating you, the incredible members of CUPE 104.

Public Safety Communicators are often the first to know when something has gone terribly wrong, and sometimes the only ones who truly understand what it means to carry that weight long after a shift ends.

Whether you are answering calls for help, coordinating emergency response, or quietly listening for danger before it happens and preventing it, your work makes a difference in ways most people will never see.

But we see you.

We see the long hours, the missed holidays, the quiet professionalism, and the moments of heartbreak and pride that come with doing this job. We know the toll it can take, but also the extraordinary skill, courage, and heart it takes to do it.

This week is for you.

Thank you for showing up, for standing together, and for being the calm in the chaos when Canadians need it most.

From your union family at CUPE 104 — we are proud of you, we stand with you, and we appreciate you more than words can say.

Your CUPE 104 executive
Kathleen, Robbin, Robb, Cyrus, Marc-Étienne, Alex, Brandon, Randy and Nicole.

Dear CUPE 104 Members,

We hope this message finds you well! As we move into spring, we’re gearing up for

some exciting and important steps in the fight for fair treatment, better pensions, and

stronger protections for all our members.

Letter-Writing Campaign – We Need You!

We’re launching a high-impact letter-writing campaign to our Members of Parliament

(MPs) aimed at securing early pension eligibility for our group. This campaign is coming

very soon, and when it does, we’ll need maximum participation to ensure that MPs

across the country hear our message loud and clear.

Why is this important?

Early retirement eligibility would recognize the demanding nature of our work and bring

us in line with other essential service groups. But we need MPs to know how critical this

is, and that means strength in numbers.

What can you do?

When the call comes (and it will be quick!), we’ll provide easy-to-follow steps and a

template letter you can personalize. It’s going to be simple but hugely impactful. The

more letters, the louder our voice.

Bargaining Update – Preparing for the Fight

We’re also getting ready to serve notice to bargain this August, with the goal of being at

the bargaining table by spring 2026. Rest assured, we’re putting in the hard work now,

gathering evidence, refining our strategy, and building a rock-solid case, so that when

we sit down with the employer, we’re ready to fight for what you deserve.

What’s Next?

-Get ready to join our letter-writing campaign – details coming soon!

-Stay tuned for bargaining updates as we move closer to serving notice.

-Watch for ways to stay engaged and support our collective efforts.

Your support and solidarity are the driving forces behind everything we do. When we

stand together, we win together. Let’s make 2025 a year where our voices are heard,

our work is recognized, and our futures are protected.

In solidarity,
Your CUPE 104 executive
Kathleen, Robbin, Robb, Cyrus, Marc-Étienne, Alex, Brandon, Randy and Nicole.

Dear CUPE 104 Members,

This is a final reminder to complete your bargaining survey before the Friday, March 14 deadline!

Your input is crucial in helping us secure a strong mandate as we head into negotiations. This is your opportunity to have your voice heard on the issues that matter most, wages, working conditions, job security, and more.

If you haven’t already completed the survey, please take a few minutes to do so now. The stronger our participation, the stronger our position at the bargaining table.

Thank you for your engagement and support!

In Solidarity,
Your CUPE 104 executive
Kathleen, Robbin, Myles, Robb, Cyrus, Marc-Étienne, Alex, Brandon, Randy and Nicole.

Main page: https://104.cupe.ca/
Membership Form: https://104.cupe.ca/membership/

News Bulletin 2025-03-02

We are excited to announce the launch of a new PSP Mental Health Resource Hub, providing essential tools, research, and treatment options tailored to Public Safety Personnel (PSP), their leaders, and their families. This initiative aims to bridge the gap in mental health support for those who serve and protect our communities.

The Canadian Institute for Public Safety Research and Treatment (CIPSRT/ICRTSP) has developed a comprehensive collection of evidence-based resources to help PSP navigate the unique mental health challenges they face. From research publications to treatment programs and educational webinars, this hub ensures that PSP have access to trusted, research-backed support.

What You’ll Find:

✅ Downloadable Materials: Guides and resources designed for PSP and their families.
✅ Webinars & Online Events: Expert-led sessions on mental health, resilience, and workplace well-being.
✅ Treatment (PSPNET): Free, confidential, online mental health support tailored to PSP needs.
✅ Research & Publications: The latest findings on PSP mental health and wellness.

Access the New PSP Mental Health Resource Hub Now!

🌐 PSP Mental Health Resource Hub
📌 Now featured in the top menu of our website for easy access!

Why This Matters

Ensuring mental health support is accessible and effective is more critical than ever. The new resource hub is a step forward in helping PSP manage stress, burnout, and workplace trauma, ensuring they can continue their vital work in keeping Canadians safe.

We encourage all PSP members and their families to explore these resources and share them widely.

Together, we can prioritize mental wellness for those who protect us.

In Solidarity,

Your CUPE 104 Executive

Dear CUPE 104 Members,

Our current collective agreement is set to expire at the end of this year, and we will be serving notice to bargain four months prior to that. That means now is the time to come together, identify our priorities, and build a strong bargaining mandate.

This week, you will receive our Bargaining Survey from noreply@limesurvey.com. This is your opportunity to tell us what matters most to you in the upcoming negotiations.

Please keep an eye on your inbox – and be sure to check your spam or junk folder in case it gets filtered there. The deadline to complete the survey is March 14, 2025.

Your input is critical in ensuring we negotiate the best possible contract for our members. The more responses we receive, the stronger our position will be when we sit down with the employer. This is your chance to have a direct impact on the wages, benefits, and working conditions we fight for on your behalf.

We strongly encourage every member to take the time to complete the survey and have your say. If you have any questions or experience any issues accessing the survey, please reach out.

Let’s be ready. Let’s stand strong.

In solidarity,

Your CUPE 104 executive

Attention CUPE 104 Members:

Overpayment Recovery Letters from Treasury Board

Treasury Board has launched a project to recover overpayments caused by the Phoenix pay system.  Under the Crown Liability and Proceedings Act, the government has a six-year limitation period to initiate debt recovery. As this deadline approaches, the employer is rushing to issue repayment letters.

If You Receive a Recovery Letter:

– Do not respond immediately. Contact your chair right away to file a grievance.

– If the recovery is for overpayments older than six years, the government should not be demanding repayment—but they are sending letters anyway.

What You Should Do:

Respond to the notice by the deadline stated in the letter.

– Do NOT select Option 1 in Annex B if you wish to challenge the recovery, as this acknowledges the overpayment.

– Request additional information or records if you cannot verify the accuracy of the overpayment.

If you receive a letter, reach out to your chair immediately for guidance and support.

2024-12-19

Dear CUPE 104 members,

As we approach the holiday season, I want to take a moment to extend my heartfelt wishes to each of you. While this time of year is traditionally one of celebration and joy, I know it is difficult to embrace the season fully given the challenges we continue to face in our workplaces.

Yesterday’s announcement from the federal government, which excludes us from early pensions for public safety occupations, is yet another example of the lack of respect and recognition for the vital work we do. This decision, while disappointing, is not surprising—it aligns with a continued pattern of disregard from our employer, who fails to value the contributions we make every single day to the safety and security of Canadians.

Being excluded from this pension provision is not just a missed opportunity for fairness; it is a profound slight against the sacrifices and dedication shown by our members. This decision underscores the uphill battle we face to have our voices heard and our roles acknowledged.

Despite this, I want to remind you of the strength, resilience, and solidarity that define CUPE Local 104. The challenges we face are significant—whether it’s the ongoing critical staffing shortages, systemic mismanagement, or retaliatory actions like withholding long-overdue pay raises—but they do not define us. We are defined by our unity, our determination, and our unwavering commitment to each other and the essential services we provide.

As we close this year, let us take stock of what we have achieved together. We have amplified our concerns, built awareness, and gathered the data necessary to demand accountability. In the new year, we will press even harder to ensure our voices are not only heard but acted upon.

To our members who will be working over the holidays, know that your dedication does not go unnoticed. The weight you carry, often without the respect or resources you deserve, is a testament to your professionalism and commitment. You are the backbone of emergency response and public safety, and your efforts matter immensely.

This holiday season, I encourage you to find moments of peace and joy wherever possible. Lean on your families, friends, and colleagues for support. Remember that while our struggles with the employer are ongoing, you are not alone in this fight. CUPE Local 104 stands with you, and together we will continue to push for the respect, fairness, and recognition that you have more than earned.

Wishing you and your loved ones a safe and peaceful holiday season, and may the new year bring the progress and justice we have long fought for.

In solidarity,

Kathleen Hippern
President, CUPE Local 104

Dear CUPE 104 members,
Please see the following video from your President: Upcoming Survey EN (youtube.com)

The union is deeply committed to supporting the mental health of our members. Recognizing the importance of understanding and addressing workplace mental health concerns, we are launching an initiative to help us better understand and advocate for a healthier work environment for all members.

Unfortunately, the survey isn’t available in French. If anyone needs assistance in understanding the survey in French, please reach out to your chair immediately, and we’ll do our best to help.

To gather valuable insights and ensure your voice is heard, your CUPE 104 Executive and CUPE’s National Health and Safety Branch have partnered with Iridia Medical and Saint Mary’s University to conduct a comprehensive workplace mental health Survey called OMHA (Occupational Mental Health Assessment). This assessment will be conducted through an online survey, which is completely secure and anonymous, designed to provide a clear picture of the mental health landscape in our workplace.

On November 6 th, you will receive a personalized link (with additional guidance) to the assessment survey, provided by the union. This link will allow you to share your experiences and insights confidentially. The assessment will take approximately 30-40 minutes to complete, and we encourage you to set aside 45 minutes in your calendar to participate.
This assessment offers a valuable platform for you to share feedback, which will be pivotal in guiding our efforts toward meaningful workplace change. Upon completion, you’ll receive a personalized report with insights and suggestions tailored to your needs.

Keep an eye out for an email invitation from info@cupe104.ca on November 6 th with the link to the Occupational Mental Harm Assessment. If you have any questions or encounter any issues, please don’t hesitate to reach out to us at info@cupe104.ca
Your participation is voluntary, and all responses are strictly confidential, and the data will only be provided to the union. Your feedback will play a crucial role in helping the union enhance our workplace to better support mental health and wellbeing.
Thank you for your attention and participation. Together, we can create a stronger, healthier workplace for all.

In Solidarity,
Your union executive

2024-10-29

https://www.businesswire.com/news/home/20241028154194/en/RCMP-Public-Safety-Communicators-call-on-RCMP-to-reverse-privacy-violations-amid-critical-staffing-shortages

In Solidarity,
Your CUPE Local 104 Executive

2024-09-28

In our previous update, we explained that although our policy grievance on the invasive medical questionnaires and medical examinations was denied that we are committed to challenging this discriminatory, unjust, and intrusive policy. The employer should not be privy to any of our personal medical information. Your private medical information should be confidential between you and your medical providers.

Since then, we consulted extensively with our experts and received an external legal opinion about next steps to challenge the policy. As a result, our Executive referred the policy grievance to adjudication at the Federal Public Sector Labour Relations and Employment Board (FPSLREB) and we also filed for Judicial Review with the Federal Court.

As the Union, these are our recourse options (FPSLREB and Federal Court). Unfortunately, these processes are going to take time and, in the meantime, the RCMP continues to push forward with these evaluations as a requirement for our Public Service members. They have discontinued the biennial psychological appointments with psychologists, and they are continuing to threaten discipline for non-compliance. They have also been clear that they intend to expand this program to include Civilian Members.

We have had hearing and psychological standards for a long time and given the importance of our work, we should be subject to some medical evaluation and/or monitoring. However, we must be a part of determining how any new or updated evaluations are implemented so that we can ensure the process is fair and reasonable. We still do not know what the standards are, and we have never been consulted about this program.

We have tried every course of action to stop this from proceeding and yet the RCMP has decided to continue. While we wait for our cases to be heard and decided, you will need to make your own decision on how you want to proceed. If you are facing disciplinary action relating to this program, for choosing not to undergo these health evaluations by an employer-selected medical practitioner, immediately contact your CUPE 104 Regional Chairperson for guidance and assistance.

Please continue to share your experiences with us. These first-hand accounts are invaluable for us to be able to give real-life examples of how the implementation of this policy is affecting you.

In Solidarity,
Your CUPE Local 104 Executive